Everything you need to know about auditing your carrier invoices and recovering the refunds you're owed. Still have a question? Talk to a specialist.
Parcel auditing is the process of reviewing every carrier invoice line by line to find billing errors and service failures — late deliveries, incorrect surcharges, dimensional-weight mistakes and duplicate charges — and recovering the refunds you're owed. AuditShipment does this automatically for every shipment.
We audit FedEx, UPS, DHL Express and DHL eCommerce, USPS, Canada Post, Purolator and Canpar, and a growing list of regional carriers. If you ship with a carrier not listed, contact us and we'll confirm coverage.
Once you connect your carrier accounts, our engine reads every invoice, flags every eligible billing error and service failure, files the claims with your carriers on your behalf, and tracks each one until the credit lands back in your carrier account. You see every recovered dollar in your dashboard.
There's no subscription and no setup fee. We keep a share of the refunds we actually recover for you — so you only pay when you save. If we don't find savings, you owe nothing. See pricing for details.
About 30 seconds. You connect your carrier accounts with secure, read-only access and we handle the rest. There's nothing to install and no change to how you ship.
Yes. We connect with least-privilege, read-only access, and your data is encrypted in transit and at rest. We use your invoice data only to find your savings, and access can be revoked at any time. See our Privacy Policy and GDPR statement.
No. AuditShipment runs entirely in the background. We never touch your shipping operations, labels or workflows — we only audit the invoices you're already receiving.
Most carriers offer a money-back guarantee when a shipment misses its committed delivery time. These refunds must be claimed within a short window that closes quietly. AuditShipment identifies and files every eligible late-delivery claim automatically.