Canada Post Money-Back Guarantee For Late Deliveries

You're eligible to get full refund even if your package is late by 60 seconds

Claim Canada Post Refunds with Auditshipment

Canada Post guarantees on time delivery for every shipment.


Delivery delays are bound to happen. Especially when a shipping carrier like CanadaPost caters to 80% of Canada’s e-commerce shipping requirements. But what most businesses are not aware of is that CanadaPost promises to deliver every package on time. When it fails to keep its delivery promise, the entire shipping cost is returned. However, the process of returning refunds for delayed packages is tedious. Consequently, businesses lose out on claiming the money that is rightfully theirs.

Auditshipment.com offers an easy and seamless solution. Our automated audit system continuously examines your packages for late deliveries, incorrect surcharges, inaccurate address correction charges, and recovers shipping costs from Canada Post on your behalf. Signing up with us takes less than a minute. The Canada Post refunds recovered for eligible service failures get credited directly to your shipping account.

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Our automated audit system integrates with your Canada Post account and claims refunds for all the eligible packages with zero effort

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What Canada Post says about their money-back guarantee?




You may qualify for a postage refund if:
  • You are the sender of the parcel and you have a copy of the mailing receipt.
  • You used one of our On-Time Delivery Guarantee services.
Postage refunds for parcels delivered within Canada

You may qualify if:

  • You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
  • The parcel was shipped using Priority™ or Xpresspost™ or Expedited Parcel™ (commercial only) service.
  • The parcel arrived after the guaranteed delivery date.
  • You submit your claim within 30 business days of the guaranteed delivery date.
Postage refunds for parcels delivered to the U.S. or international destinations

Parcels sent outside Canada must clear customs. Canada Post and its partners are not responsible for delays caused by customs.

Before requesting a refund, confirm that:

  • You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
  • The parcel was shipped using Priority™ Worldwide, Xpresspost™ USA or Xpresspost™ International service.
  • Your parcel was delivered later than the guaranteed time for its destination.
  • Your parcel didn’t have restrictions that may have caused delays in customs.
  • Your parcel wasn’t delayed by U.S. or international customs.
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