Canada Post refunds & late-delivery claims

Canada Post refunds & late-delivery claims

Canada Post owes refunds on every Priority and Xpresspost shipment that misses its on-time commitment — but only if you claim it, and only before the window closes. AuditShipment runs a continuous Canada Post late-delivery audit, files every late-delivery claim automatically, and tracks each refund until the credit lands back in your account.

Looking for the full carrier overview? See our Canada Post invoice audit page.

Canada Post refunds you're likely leaving on the table

Canada Post will not credit a refund you don't claim. We read every invoice line by line and recover each of these automatically:

Late-delivery refunds

Priority and Xpresspost shipments that miss their on-time commitment qualify for a full Canada Post refund — the single largest source of recoverable money.

Oversize & non-machinable

Oversize, non-machinable and unpackaged surcharges are often applied to parcels that don't qualify. We verify each against the real dimensions and claim the refund.

Fuel & automation errors

Fuel and automation (barcode/label) surcharges change constantly and are easy to overbill. We recompute each against the correct rate.

Dimensional weight

Wrong volumetric divisors and rounding inflate billed weight. We recheck every parcel against your agreement and refund the difference.

Duplicate & contract errors

Duplicate invoices, wrong weight tiers and missing negotiated discounts are caught line by line and refunded.

Residential & extended area

Residential and extended-area (rural/remote) surcharges are validated against the true delivery address.

Canada Post late-delivery claim

Canada Post Priority and Xpresspost carry a money-back on-time delivery commitment. When a parcel arrives late you're owed a refund — but a Canada Post late-delivery claim has to be filed within a limited window, with the tracking number and proof of the missed guarantee. Miss the deadline and the money is gone.

  • We flag every late Canada Post shipment eligible for a refund.
  • We file each late-delivery claim inside the deadline — before it expires.
  • We track the credit until the refund lands back in your account.

Canada Post late-delivery audit

Our Canada Post late-delivery audit checks every Priority and Xpresspost shipment against its guaranteed delivery date, continuously, across every invoice — so no eligible refund ever slips past the claim window.

Connect Canada Post

Link your Canada Post account in under 30 seconds — read-only and secure.

We audit & claim

Every shipment is audited for late delivery and every eligible refund claim is filed for you.

You recover

Approved Canada Post refunds return to your account, visible in your dashboard.

FAQ

Canada Post refunds & late-delivery claims — common questions

How do I get a Canada Post refund?

Canada Post owes you a refund whenever a Priority or Xpresspost shipment misses its on-time delivery commitment, or when an invoice carries a billing error. AuditShipment connects to your Canada Post account with read-only access, finds every eligible refund, files the claim inside the deadline and tracks the credit until it returns to your account.

How do I file a Canada Post late-delivery claim?

A Canada Post late-delivery claim must be filed within a limited window after the guaranteed delivery date, with the tracking number and proof of the missed commitment. AuditShipment detects every late Canada Post shipment automatically and files each late-delivery claim for you before the deadline expires — you don't lift a finger.

What is a Canada Post late-delivery audit?

A Canada Post late-delivery audit checks every Priority and Xpresspost shipment against its on-time commitment to find deliveries that arrived late and qualify for a refund. AuditShipment runs this audit continuously across all your invoices, so no eligible late-delivery refund slips past the claim window.

How much do Canada Post refunds cost to recover?

Nothing upfront. There is no subscription and no setup fee — AuditShipment keeps a share of the Canada Post refunds it actually recovers, and nothing if it recovers nothing.

No risk

You only pay when we recover your Canada Post refunds

No subscription and no setup fee. We keep a share of the refunds we actually recover — nothing else. Prefer the full carrier overview? See our Canada Post invoice audit page, or audit FedEx, UPS, Purolator and Canpar from the same dashboard.