Every DHL Express and DHL eCommerce invoice hides recoverable errors — late deliveries, remote-area and emergency surcharges, fuel miscalculations, dimensional-weight mistakes and duplicate charges. AuditShipment audits every DHL invoice, files your late-delivery refunds and refund claims, and puts the money back.
We read every line of every DHL invoice and check it against your agreement and DHL's published rules. These are the errors we catch:
Remote-area (ODA/OPA) and emergency-situation surcharges are frequently applied in error or at the wrong rate — we validate every one.
DHL's fuel surcharge is a percentage that changes often — we recompute it against the correct rate for each shipment date.
Wrong volumetric divisors and rounding inflate billed weight — we recheck every package against your agreement.
Duplicate invoices, wrong zones and misapplied service levels are caught line by line.
Address-correction and residential surcharges are verified against the actual delivery details.
Every time-definite shipment that misses its committed time is flagged for a money-back-guarantee refund.
DHL Express offers a money-back guarantee on many time-definite services: when a shipment is delivered late, you may be owed a full refund. Claims must be submitted within a limited window, and DHL will not refund what you don't claim — so catching every late delivery matters.
A DHL refund claim covers late deliveries plus fuel and remote-area surcharge errors, dimensional-weight mistakes, duplicate charges and misapplied residential fees — including shipments formerly booked through TNT. We identify, file and track every eligible claim automatically.
Link your DHL account in under 30 seconds — read-only and secure.
Every invoice is checked and every eligible DHL refund claim is filed for you.
Approved credits return to your DHL account, visible in your dashboard.
Connect your DHL Express or DHL eCommerce account to AuditShipment with secure, read-only access. We read every invoice line by line and automatically flag billing errors and service failures — fuel and remote-area surcharge errors, dimensional-weight mistakes, duplicate charges and late deliveries.
DHL Express offers a money-back guarantee on many time-definite services. When a shipment is late you may be owed a refund, but the claim must be submitted within a limited window. AuditShipment identifies every eligible late delivery and files the claim for you.
Late-delivery guarantee failures, fuel-surcharge miscalculations, remote-area and emergency surcharges applied in error, dimensional-weight errors, duplicate charges and misapplied residential fees all qualify. AuditShipment checks every one.
No subscription and no setup fee. We keep a share of the refunds we actually recover — nothing else. Also audit FedEx, UPS, Canada Post and Purolator from the same dashboard.