Purolator Claims and Refunds For Delays

Are you shipping through Purolator? Receive automated refunds for delayed Purolator deliveries with AuditShipment.com.

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  • Recovered $8.26 for delayed Purolator for late delivery
  • Recovered $6.13 for DIM weight pricing error from Purolator
  • Claimed $14.54 from Purolator for late delivery
  • Claimed $10.12 for incorrect address correction charge from Purolator

Effortlessly claim your Purolator refunds

Purolator has a money-back guarantee policy for delayed deliveries. However, claiming these refunds for delayed Purolator shipments is no easy feat. In order to file Purolator refund claims, businesses have to spend an inordinate amount of time. Hence most businesses leave a lot of money on the table in the form of unclaimed refunds.

AuditShipment.com’s audit engine effortlessly files claims and adds Purolator refunds to your invoice. From identifying discrepancies on your purolator invoice to validating if the refunds have been added to your account - our automated audit process is holistic. Signing up with AuditShipment.com is completely online and takes less than a minute.

Find Out How Much You Can Recover!

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$ 100K
$ 200K
$ 300K
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Detailed Analysis

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*Our logistics expert can provide a FREE DETAILED ANALYSIS

Purolator overcharges eligible for refund claims

Purolator issues refunds for shipments that were delivered late. Not only that, overcharges, billing discrepancy, over the threshold charges on Purolator invoices are also eligible for refunds..

Start recovering refunds now

canada post invoice errors

What Purolator says about their money-back guarantee?

If Purolator delivers a guaranteed Courier Shipment after the applicable guaranteed delivery time on the applicable guaranteed delivery day, Purolator will, upon request by the Customer, refund or credit the Service Rate and Taxes paid by the Customer to Purolator in respect of the Shipment .

To obtain a refund or credit where applicable in accordance with Purolator’s service guarantee(s), Customers should call the telephone number on their invoice and be ready to provide their Bill of Lading number. Purolator must receive a request for refund or credit in respect of a Shipment to which a delivery service guarantee applies within 45 calendar days after Purolator’s acceptance of the Shipment for carriage.

Source: Purolator Website

Guaranteed Services:

Services within Canada

Purolator Express® Services

Purolator Express® 9AM

Purolator Express® 10:30AM

Purolator Express® 12PM

Purolator Express®

Purolator Express® Evening

Purolator Ground 9AM

Purolator Ground 10:30AM

Purolator Ground Evening

From Canada to the U.S

Purolator Express® U.S. 9AM

Purolator Express® U.S. 10:30AM

Purolator Express® U.S. 12PM

Purolator Express® U.S.

Purolator Ground® U.S.

From Canada to the Rest of the World

Purolator Express® International 9AM

Purolator Express® International 10:30AM

Purolator Express® International 12PM

Purolator Express® International

Purolator Express® International 10:30AM

Purolator Express® International

File a Purolator Claim:

With AuditShipment.com, you can receive Purolator refunds in 3 simple steps:

1. Make sure you have a Purolator online billing account

2. Link your Purolator username and password with AuditShipment.com

3. Start receiving refunds on your Purolator invoice.

Frequently Asked Questions

All About our Canada Post claims and refunds

Purolator issues refunds o request for delivery delays, damages, lost packages. Also, any discrepancy in the Purolator invoice can be disputed.

Purolator claims must be disputed within 45 days from the date of shipping your package.
Purolator refunds appear as credits on your online invoice when approved in 10-15 days from the date of the dispute.

Claim Your Purolator Refunds In Less Than 7 Days Through Smart Audit

Account Setup

Complete Shipping
Profile Analysis

Every Overcharge
& Error Uncovered

Refunds Appear On
Your Shipping Invoice





Claim Your Refunds in less than 7 days through smart audit

Audit Account


Complete Shipping
profile Analysis


Every Overcharge
and error uncovered


Refunds Appear on your
Shipping Invoice

7 Days

In less than 30 seconds integrates with all major carriers