Every time FedEx delivers your package later than the committed time, FedEx promises to refund/credit the entire shipping cost.
However, FedEx does not make the process of claiming refunds easy. FedEx refunds your shipping ost only when a claim request is submitted. The timeframe within which the requests need to be filed is limited to 15 days from the date of invoice generation.
This, in turn, adds layers of complexity to the refund recovery process for late deliveries. Businesses find it exceptionally hard, time-consuming to claim the money that they are entitled to receive.
At AuditShipment, we have built an automated audit system that continuously examines your packages for late deliveries and disputes eligible service failures with FedEx on your behalf. Signing up with us takes less than a minute, and the FedEx refunds for eligible service failures are directly credited to your FedEx shipping account.
Money-Back Guarantee. At our option, we will, upon request, either refund or credit your transportation charges in the event of a service failure (which means delivery of your package 60 seconds or more after the published delivery commitment time for the selected service and destination, except as otherwise described in these terms and conditions). This money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. There are no delivery commitments for shipments on which the money-back guarantee is suspended.
Limitations. The following limitations apply:
Exceptions. FedEx will not be obligated to refund or credit your transportation charges if:
Refund or Credit Requests. To qualify for a refund or credit due to a service failure, you must notify us of the service failure and request a refund or credit of your transportation charges in compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund or credit and cannot recover compensation for a service failure in any lawsuit.