According to FedEx money-back guarantee, every time FedEx delivers your package ( Ground or Express) later than the committed time, FedEx promises to refund the entire shipping cost.
Every time FedEx delivers your package later than the committed time, FedEx promises to refund/credit the entire shipping cost.
However, FedEx does not make the process of claiming refunds easy. FedEx refunds your shipping cost only when a claim request is submitted. The timeframe within which the requests need to be filed is limited to 15 days from the date of invoice generation.
This, in turn, adds layers of complexity to the refund recovery process for late deliveries. Businesses find it exceptionally hard, time-consuming to claim the money that they are entitled to receive.
At AuditShipment, we have built an automated audit system that continuously monitors your packages for late deliveries and disputes eligible service failures with FedEx on your behalf. Signing up with us takes less than a minute, and the FedEx refunds for eligible service failures are directly credited to your FedEx shipping account.
Your FedEx invoice can have up to 50 invoicing errors and service failures. All these overcharges or mistakes are eligible for refund claims.
The errors range from refunds for late deliveries to invoicing errors such as incorrect application for surcharges, address correction charges, residential surcharges, etc.
Our in-depth audit not only reports the various errors on your invoice but also offers intuitive suggestions that improve the overall shipping cost optimization.
At our option, we will, upon request, either refund or credit your transportation charges in the event of a service failure (which means delivery of your package 60 seconds or more after the published delivery commitment time for the selected service and destination, except as otherwise described in these terms and conditions). This money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. There are no delivery commitments for shipments on which the money-back guarantee is suspended.
Source: FedEx Website
FedEx Home Delivery
FedEx Date Certain Home Delivery
FedEx Evening Home Delivery
FedEx Appointment Home Delivery
FedEx International First
FedEx International Next Flight
FedEx International Priority
FedEx International Priority Freight
FedEx International Economy
FedEx International Economy Freight
FedEx International Priority DirectDistribution
FedEx International Priority DirectDistribution Freight
FedEx International Premium
FedEx First Overnight
FedEx Priority Overnight
FedEx Standard Overnight
FedEx 2Day A.M.
FedEx Express Saver
FedEx First Overnight Freight
FedEx 1Day Freight
FedEx 2Day Freight
FedEx 3Day Freight
FedEx SameDay City
There are more than 50 FedEx carrier errors that are eligible for refunds. To name a few: Service level exceptions such as delivery delays, lost packages, damaged shipments and Invoice errors such as incorrect address correction charges, Dimensional weight pricing errors etc
& Error Uncovered
Refunds Appear On
Your Shipping Invoice
and error uncovered
Refunds Appear on your
Automate claims to recover thousands of dollars owed to you and track & monitor your shipments