UPS Money-Back Guarantee For Late Deliveries

You're eligible to get 100% refund even if your package is late by 60 seconds

Claim UPS Refunds with Auditshipment

UPS guarantees 100% refund if they deliver your package late.


Similar to FedEx money-back guarantee, UPS also offers a guaranteed service refund (GSR) on packages delivered late. If your package is late by even 60 seconds, UPS will refund/credit your shipping account with entire shipping charges.

Although the mandate looks straight forward, the refund recovery process is quite complex. The 3 fold process comprises of identifying the service failures, segregating the delivery exceptions that are eligible for refunds and finally disputing these claims with UPS. Businesses are time-strapped as well as fall short of resources to undertake this cumbersome process.

Auditshipment.com has the solution for this. Our automated audit system continuously examines your packages for the following service failures and claims for refunds

  • Late deliveries
  • Address correction
  • Duplicate charges
  • Incorrect dimensional charges
  • Surcharge errors and 20 more

Signing up with us takes less than a minute, and the UPS refunds for eligible service failures will directly get credited to your UPS shipping account.

Learn More About UPS Audit



What UPS says about their money-back guarantee?


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Our automated audit system integrates with your UPS account and claims refunds for all the eligible packages with zero effort

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Money-Back Guarantee: The UPS Service Guarantee is subject to the following conditions:

– UPS’s guaranteed Delivery schedule has been obtained by referencing UPS’s website or contacting a UPS Customer Service office. “On-time” or “on-schedule” means, subject to the terms of this UPS Service Guarantee, Delivery is attempted within the UPS guaranteed Delivery schedule.

– Each Package and Shipment is properly recorded in a UPS Shipping System.

– Each Package and Shipment bears the appropriate UPS tracking label and an address label, or a combined label generated by a UPS Automated Shipping System, showing the Consignee’s correct name, deliverable address (UPS does not provide Delivery to a P.O. Box), and ZIP Code (or postal code for international Shipments).

– Each Package or pallet in a Shipment bears a UPS Saturday Delivery routing label (where required) when optional Saturday service is requested and available.

– Each Shipment is tendered to UPS during UPS’s published business hours. Shipments received from or destined to certain locations may require earlier pickup times (available at the UPS website).

– UPS is notified by UPS’s Interactive Voice Response system or through UPS’s online Billing Center at ups.com/billing of a service failure within fifteen (15) calendar days of the date of scheduled Delivery or the date by which UPS has amended or corrected the actual time of Delivery in tracking detail or proof of Delivery, whichever is later, and is advised of the Consignee’s name and address, date of shipment, Shipment weight, and UPS tracking number.

– For UPS Worldwide Expedited® Shipments, the guarantee shall apply only to Shipments with a U.S. origin or destination and when the billed party is resident in the United States and is responsible for all Charges.

– For UPS Worldwide Express Freight® Service Shipments, the guarantee shall apply to a Shipment where any pallet exceeds maximum size or weight restrictions (as set forth at https://www.ups.com/ media/en/wwef_max_dim.pdf) only if the Shipper obtained confirmation of eligibility for the UPS Service Guarantee, prior to tender of the Shipment to UPS for service. UPS reserves the right to refuse any request for a credit or refund when such request is either (a) made by, or (b) based on information obtained by, a party other than the payer of the Charges.







Limitations:

The UPS Service Guarantee is subject to the following conditions:



– UPS’s guaranteed Delivery schedule has been obtained by referencing UPS’s website or contacting a UPS Customer Service office. “On-time” or “on-schedule” means, subject to the terms of this UPS Service Guarantee, Delivery is attempted within the UPS guaranteed Delivery schedule.

– Each Package and Shipment is properly recorded in a UPS Shipping System.

– Each Package and Shipment bears the appropriate UPS tracking label and an address label, or a combined label generated by a UPS Automated Shipping System, showing the Consignee’s correct name, deliverable address (UPS does not provide Delivery to a P.O. Box), and ZIP Code (or postal code for international Shipments).

– Each Package or pallet in a Shipment bears a UPS Saturday Delivery routing label (where required) when optional Saturday service is requested and available.

– Each Shipment is tendered to UPS during UPS’s published business hours. Shipments received from or destined to certain locations may require earlier pickup times (available at the UPS website).

– UPS is notified by UPS’s Interactive Voice Response system or through UPS’s online Billing Center at ups.com/billing of a service failure within fifteen (15) calendar days of the date of scheduled Delivery or the date by which UPS has amended or corrected the actual time of Delivery in tracking detail or proof of Delivery, whichever is later, and is advised of the Consignee’s name and address, date of shipment, Shipment weight, and UPS tracking number.

– For UPS Worldwide Expedited® Shipments, the guarantee shall apply only to Shipments with a U.S. origin or destination and when the billed party is resident in the United States and is responsible for all Charges.

– For UPS Worldwide Express Freight® Service Shipments, the guarantee shall apply to a Shipment where any pallet exceeds maximum size or weight restrictions (as set forth at https://www.ups.com/ media/en/wwef_max_dim.pdf) only if the Shipper obtained confirmation of eligibility for the UPS Service Guarantee, prior to tender of the Shipment to UPS for service. UPS reserves the right to refuse any request for a credit or refund when such request is either (a) made by, or (b) based on information obtained by, a party other than the payer of the Charges.

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