DPD Claims and Refunds

Does your business ship through DPD? Are your shipments delivered late?Automate your DPD refund recovery process for 50+ service failures with AuditShipment.com

No credit card needed
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  • Recovered $8.26 for delayed DPD for late delivery
  • Recovered $6.13 for DIM weight pricing error from DPD
  • Claimed $14.54 from DPD for late delivery
  • Claimed $10.12 for incorrect address correction charge from DPD

DPD Refunds For Shipping Delays

DPD offers a guaranteed service refund (GSR) on packages delivered late. If your package is late, DPD will refund/credit your shipping account with entire shipping charges.

Although the mandate looks straight forward, the DPD refund recovery process is quite complex. The 3 fold process comprises identifying the service failures, segregating the delivery exceptions that are eligible for refunds and finally disputing valid DPD claims. Businesses are time-strapped as well as fall short of resources to undertake this cumbersome process.

Auditshipment.com has the solution for this. Our automated audit system continuously examines your packages claims refunds from DPD for service failures as well as invoicing errors. Signing up with us takes less than a minute, and the DPD refunds recovered will directly get credited to your DPD shipping account.

Find Out How Much You Can Recover!

$ 5K
$ 100K
$ 200K
$ 300K
$ 400K
$ 500K

We can recover



Detailed Analysis

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*Our logistics expert can provide a FREE DETAILED ANALYSIS

What are the errors that are eligible for refunds from DPD?

Our algorithms have been programmed to audit your DPD invoice for errors at service level as well as invoice level. Some of the DPD service failure that are eligible for claims are listed here:

  • Late deliveries
  • Address correction
  • Duplicate charges
  • Incorrect dimensional charges
  • Surcharge errors and 20 more

Start recovering refunds now

tnt invoice errors

What DPD says about their money-back guarantee?

  • Refunds will be provided based on the service definitions on the specific service selected at payment
  • All refund claims can be made via the Help Centre.Please note that refunds can’t be processed for any consequential loss.
  • Should a refund be appropriate, it shall be made back to the payment method originally used to book the transaction.
  • Refunds to the original payment method can take 5-7 working days, as all refunds must undergo a process to ensure that no collection took place.
  • You have a maximum of 28 days from the date the order was placed to request a refund.

File a DPD Claim :

Receiving DPD refunds with AuditShipment is easy.

1. Activate DPD online billing is turned on

2. Link your DPD username and password with AuditShipment.com

3. Start receiving refunds on your DPD invoice.

Frequently Asked Questions

All About our DPD Refunds and Auditing

DPD issues refund requests for delivery delays, damages, lost packages. Also, any discrepancy in the Canada Post invoice can be disputed.

DPD claims must be disputed within 21 days from the date of shipping your package.
DPD refunds appear as credits on your online invoice when approved in 7-10 days from the date of the dispute.

Claim Your DPD Refunds In Less Than 7 Days Through Smart Audit

Account Setup

Complete Shipping
Profile Analysis

Every Overcharge
& Error Uncovered

Refunds Appear On
Your Shipping Invoice





Claim Your Refunds in less than 7 days through smart audit

Audit Account


Complete Shipping
profile Analysis


Every Overcharge
and error uncovered


Refunds Appear on your
Shipping Invoice

7 Days

In less than 30 seconds integrates with all major carriers